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Carrier-Mandated Commands (Keywords)

TextBetter automatically handles required opt-out, help, and re-subscription commands in accordance with U.S. wireless carrier requirements.

U.S. wireless carriers require all business texting programs to support specific keywords as part of 10DLC registration and compliance. These rules apply to all Application-to-Person (A2P) messaging in the United States.

TextBetter automatically manages these commands on your behalf — no setup required.

📩 SMS Compliance Keywords (HELP, STOP, START)

Below is how each carrier-mandated command works within TextBetter:

🆘 HELP

Recognized keyword: HELP

What happens:

  1. TextBetter automatically sends the required carrier HELP response:

    “[Company Name]: Contact [telephone number or email] for support. Reply STOP to unsubscribe.”

  2. The inbound HELP message is delivered to your TextBetter inbox, so your team can view and reply as needed.

🚫 STOP (Opt-Out)

Recognized keywords: STOP, END, UNSUBSCRIBE, CANCEL, QUIT, OPT OUT, REMOVE

What happens:

  1. The phone number is immediately added to your company-wide opt-out list, preventing any future messages.

  2. TextBetter sends the required carrier opt-out confirmation:

    “You will no longer receive messages from [Company Name]. Reply OPTIN to resubscribe.”

🔁 START (Re-Subscribe)

Recognized keywords: START, OPTIN

What happens:

  1. The number is removed from your opt-out list (if previously opted out).

  2. TextBetter sends the required carrier re-opt-in confirmation:

    “[Company Name]: You’ve opted into text messages regarding XXX. Message frequency varies. Message & data rates may apply. Text STOP to opt out. Text HELP for help.”

  3. Your team is notified that messaging has resumed and the contact is eligible to receive texts again.