TextBetter Message Character Limits

Yes. By default, all TextBetter customers are initially limited to sending messages up to 306 characters, including spaces. This limit is in place to help customers better manage messaging usage and associated costs.

While this character limit can be increased or decreased based on your organization’s preferences and use case, it is important to understand the billing implications associated with longer text messages before making any changes.

→ See Message Segments & Billing Explained

Can the character limit be changed?

Yes. The character limit can be increased or decreased based on your organization’s preferences and use case.

To request a change to your message character limit, please contact TextBetter Support:

• Phone: (800) 322-1112
• Email: support@textbetterinc.com

Can I reduce message segment usage?

Yes. To minimize message segment usage:

• Keep messages concise
• Use character counter tools 
• Avoid excessive emojis or special formatting
• Use the stop character ] in Email to Text to prevent signatures, signatures/disclaimers from being included in outgoing texts

Additionally, Email to Text users can use a character counter tool when drafting templates or frequently used responses, while SMS Suite users can monitor the built-in character counter located in the bottom-right corner of the conversation box while typing.