Designed to help teams manage conversations together — not just view text messages. Every text conversation in the shared inbox can be searched, assigned, tagged, and tracked, so your team always knows who’s handling what.
TextTogether SMS: Shared Inbox Overview
When you open any chat, you’ll find a set of tools to help you take action on that conversation. Select the chat, then click the ellipsis (⋯) in the upper right corner to open the Chat Actions menu. From there, you can quickly:
-
Close Chat – Archive a conversation once it’s complete to keep the inbox tidy.
-
Mark as Unread – Flag a chat for follow-up or to remind another user it still needs attention.
-
Assign to an Owner – Reassign responsibility for a conversation to another team member or shared inbox.
-
Copy Chat – Copy the full message thread to paste or document elsewhere.
-
Export Messages – Download a chat transcript for recordkeeping or compliance.
- Group Tags - Categorize contacts by team, location, or purpose to keep messaging organized
These options give teams complete visibility and control over every customer interaction, while keeping collaboration seamless inside one shared workspace — the TextTogether Inbox.