---
title: Trouble Shooting User Credentials
description: Instructions on how to create, update or reset your password directly from the SMS Suite.
---

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1. [Welcome! TextBetter User Guide](https://my.textbetter.com/user-guide?hsLang=en)
2. [SMS Suite](https://my.textbetter.com/user-guide/sms-suite?hsLang=en)
3. [Account & User Information](https://my.textbetter.com/user-guide/sms-suite?hsLang=en#account-user-information)

# Trouble Shooting User Credentials

## Instructions on how to create, update or reset your password directly from the SMS Suite.

If any of your users are having issues with their SMS Suite credentials, please have them proceed as following:

- Visit [www.app.textbetter.com](https://app.textbetter.com/login)
- Click **Forgot Password**
- When prompted, enter their email address (xxxx@xxxxx.xom)

At which point, a new email will be generated with instructions on how to create or reset their password.

Note: the email will arrive Support@textbetterinc.com with the following subject line "Welcome to TextBetter - Your Requested Reset Password Link".

**Please make sure they are checking their Junk and Spam folder.**

**![SMS Suite Credentials](https://my.textbetter.com/hs-fs/hubfs/SMS%20Suite%20Credentials.png?width=688&height=326&name=SMS%20Suite%20Credentials.png)**

![Screenshot 2025-03-03 151530](https://my.textbetter.com/hs-fs/hubfs/Screenshot%202025-03-03%20151530.png?width=602&height=415&name=Screenshot%202025-03-03%20151530.png)

 

### Sample Email:

![](https://my.textbetter.com/hs-fs/hubfs/image-png-Mar-03-2025-11-24-28-1299-PM.png?width=1011&height=1119&name=image-png-Mar-03-2025-11-24-28-1299-PM.png)

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