Keyword-Based Auto Replies Explained
Keywords enable you to create custom, automated responses based on designated key words. – So rather than ‘scheduling’ a text, responses can be triggered by any number of keyword(s). To enable keywords, send an email to your account administrator.
Sample Use Cases for Keywords
Keyword: Address
Example Response:
“123 Atlantis Avenue, Chicago, IL — entrance is on Sangamon Street.”
Common Use Case: Frequently used by high-traffic businesses, such as restaurants, healthcare offices, and retail locations.
Keyword: Hours
Example Response:
“Our office hours are Monday–Friday, 9 AM – 5 PM CST.”
Common Use Case: Helpful for customer service-focused organizations, such as medical offices, veterinary clinics, and service providers.
Keyword: Apply
Example Response:
“Please fill out an application here: www.applytextbetter.com”
Common Use Case: Commonly used by businesses with active hiring needs, such as retail stores, restaurants, and staffing organizations.