Opt-out management
When a recipient replies with any of the following keywords: STOP, REMOVE or UNSUBSCRIBE, they will automatically be added to your company-wide opt-out list; effectively blocking anyone at your organization (using TextBetter) from sending a text to that number.
- To view your opt-out list any at time, log into the Admin. Portal and click on the Compliance Tab > Reports. From the drop down, select "Opt Out Report History".
- To manually add to your opt-list, log into the Admin. Portal and click on the Company Settings Tab > Opt-Outs. Click the '+' icon to add a new number to the list.
Opt-out notifications
Once opted-out, recipient will receive an automated reply confirming their opt-out status: "This telephone number has opted-out successfully."
Additionally, you will be notified via email. To turn off 'real-time' notifications, contact support.
