Contact Management lets you store, organize, and tag contacts — a modern phone book with easy search, grouping, and notes.
Contact Tabs and Visibility
Contacts are organized into clearly defined tabs based on the source, how they are used and who can see them.
| Tab |
Description |
Available when |
| Personal | Contacts created by you and visible only to you (previously “Just me”) | You have a Personal inbox |
| Shared | Contacts assigned to one of your Shared inboxes | You have access to a Shared inbox |
| Company | Contacts created by an Admin, visible to all users in the company (previously “Everyone”) | Always shown by default, this can be turned off in the Admin Portal |
| Outlook |
Contacts synced from your Outlook account |
Always shown by default, this can be turned off in the Admin Portal |
|
Sharepoint |
Contacts pulled from SharePoint contact lists |
Always shown by default, this can be turned off in the Admin Portal |
|
Entra ID |
Contacts from Microsoft Entra ID (formerly Azure Active Directory) |
Always shown by default, this can be turned off in the Admin Portal |
|
Tags |
Labels used to group and filter contacts. |
Always shown |
Contact Visibility Rules
Personal contacts
- Scope: User
- Visible only to the user who created them
- Editable only by their creator (owner)
Shared contacts
- Scope: Shared Inbox
- Visible to users of the assigned Shared inbox
- Editable by users of that Shared inbox by default
- Owner can change permission to View-only
Company contacts
- Scope: Whole company
- Visible to all users in the company
- Editable by all users by default
- Owner can change permission to View-only